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  • Customers like
    • Location 5
    • When they cared about members 2
    • Convenience 1
  • Customers don't like
    • How members are treated 6
    • Bad customer service 6
    • Scam to collect extra money 5

new update boys and girls....I just received another bill from the spectacular Fitness 19.... Not only did I drive down to the Fitness 19 in La Sierra and paid the blood money so they would not smear my credit (can't have that...I just retired) so I paid the anti credit smearing money months ago and I received another bill today for 12.00 and 3.00 late fee.....I called the so called club and was told it was a mistake and disreguard.....Thanks a bunch I thought! It leads me to think if a non-participant like me is receiving oops bills what... Read more

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I signed up through a good friend of mine. So i trusted and didn't do research on them. I was not aware that u can't cancel over the phone and unreliable information. I should have never signed up with. Never rely on friends only when it comes situation like this. No headquarters at all. This must not be in business. Better sign up with bigger gym companies Add comment

Club Center location is horrible. Who is in charge or who is an employee, no idea. They hide inside the tinted office n when you ask for something they say they are not working today. Toilet is filthy, no paper towels n no ventilation fan. Multiple TV's on same channel n when asked to change, they say they don't know how to. We pay dues n this is what we get in return. Poor management. Equipments are squeaking or don't work right n it takes forever to fix. Very poor service. Common sense....1 local channel, 1 CNN, 1 ESPN , 1 game channel... Read more

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I like the fitness 19 coz they have a sitter but what I don't like is their sitter marinelle. Whenever she's the sitter at fitness 19 daly city there's a problem with my son. And he cries whenever she's the sitter. But when there's a different sitter I don't have a problem at all... And i heard she was yelling to other kids. Add comment

I have tried to get the charges stopped, cancelled/reissued my credit card, but they continue to bill me. I've now filed a complaint with better business bureau. Whatever you do, don't give these guys your credit card or you will never be able to stop your membership billing! The front desk has tried to help, but they have not been successful either. I think the gym itself is good, but their billing practices are not. Just pay them in cash vs using a credit card. Read more

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I cancelled my membership a while ago when the place started going downhill..no more staff at front desk, and never saw anyone cleaning the machines like I did when I first joined. I stopped going over time and ended my membership, but they continued to charge after and I had to have my bank start rejecting all their charges. Why am I writing this review so late? Because my wife ended her membership mid last year and we just noticed that they started charging us again last month. At this point I dont think I can give them the excuse of lazy... Read more

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I just had to pay $72.00 or my bill would go into collection! I have not been to the club for about 10 months. I told them I was not under contract and they agreed but if I wanted to cancel I had to fill out a form. I had changed checking accounts about 6 mo. ago because I am moving soon so no futher monies were deducted by Fitness 19...I recently started getting phone calls to pay or my credit rating would be damaged. I just came from the club after paying $72.00....on my account I used the club 3 times over 10 mo. ago....oh well! pay 72.00... Read more

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My partner and I have been members of the Eastpointe, Mi Fitness 19 since 2009. The workers in charge ignore the slamming of equipment (rule #7). It is really bad. We reported that it was awful and an ongoing thing and that they are going to lose members because of it. We were told that if we did not like it "do what you have to do" They are very hesitant to address issues. We go with several other couples who feel the same way. Read more

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Unperfessional customer service reps I called three diffrent times to inquire on menberships or deals. The reps were rude could or would not give straight answers when I asked about total cost of membership as I asked more indept questions they wanted to rush off phone and became even more rude. Not helpful at all. 7.95 deals total money down is 79.00 dollors. Not what they say they are. I will not be joining this money stealing gym any time soon. A RIP OFF!!!! And thats just asking about prices I could see the theif miles away. Read more

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Look i used to love coming to this location , loved the members, the trainers and the the young man and his wife who managed it for years were a pleasure, UNTIL I MET THE OWNER...A couple years ago things started breaking down hvac, and a few other amenities which is kind of ridiculous as I pay a yearly so called main. fee. Management always tried their best to resolve but ultimately obviously dont pay for the repairs. Then the owner started to come in and work out frequently with 1 of the trainers who i also had no problems with...Again i... Read more

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