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  • Customers like
    • Location 5
    • When they cared about members 2
    • Convenience 1
  • Customers don't like
    • How members are treated 6
    • Bad customer service 4
    • Scam to collect extra money 4

The staff is great, friendly and keep things clean. They aren't empowered to fix a request. Its the owner who is absent and doesn't take care of his facility. Light bulbs out, and he makes excuses to why they aren't fixed. At night time you have dark spots in the facility and make it difficult to see certain areas in the facility. He's never there, and when he is he gives you the same old canned... Read more

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Facility is poor condition, many TV's do not work. Weekday morning person that opens is hardly ever on time, evening knowing that many customers are there @4:30 am to start there day and then go to work. Music is loud and repetitious. Machines and equipment missing parts and some are out of commission for some reason or another from time to time...Fans are on high early am and very cold with the... Read more

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very upset customer..... so i canceled my membership in september 2015 and they are still charging me months later i already paid the close out fee so its like what the *** im pissed Add comment

I left 24 hr fitness because the place was dirty and smelled. The Fitness 19 location in Mission Viejo when I joined was clean and a pleasure to go to. Now it's filthy and this morning when you walked in the door it smell like a high school football team locker room. A few months back there was always someone walking around cleaning the place. I haven't seen anyone wipe off anything in... Read more

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I am at the fitness 19 Oceanside location on College and 76 . Brought my kid to the child care and desk told me nobody there til 4 pm , because schedule changing on Jan 11. Another lady with 4 kids arrived and noticed a sign with the new schedule starting on JANUARY 11th , today it's JANUARY 8th, but probably workers cover their back taking "extra brakes" I am now waiting from 3.20 pm and... Read more

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Well had 24 dollars taken out at the wrong date totally, thats two months worth without any warning. Overdrawn now and had no return call from the accountant that did it. Good job fitness 19, way to take care of the consumer. Also had wells fargo take out 35 dollars for a overdraft fee. The real problem i have is that no one followed up, its like nothing happened. Guess ill go to the hym... Read more

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This is in regards to the gym at 1350 S Park Victoria Dr #22, Milpitas, CA 95035. I cancelled the gym membership for my mother on 10/2/15 and requested my advance deposit ($9) to be refunded . The membership contract that I signed with Fitness 19 says that I am entitled to a refund of my advance deposit if I do not wish to extend the membership for another month. I spoke with Lloyd, the manager.... Read more

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I recently called the Fitness 19 gym in west Mifflin where I initially signed up. I was charged $70.00 for this months dues. I spoke with 3 people there and none of them could figure out the math on why I was charged this amount of money. I ended up calling another Fitness 19 where they were very able and eager to help me and answered all my questions to my satifaction. I have been trying for... Read more

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I became a member prior to the gym location opening and the the gym itself, as far as I am concerned the gym itself was just fine. However in May of 2015 went into the location to cancel my membership, as required by their contract. Upon cancellation the employee took my DL and entered information into their system and informed me that I would receive the paperwork for the cancellation in the... Read more

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The fees for personal training services are outlandish. Always advertising about special deals but the bottom line cost remains the same Add comment

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