Fitness 19
Reviews and Complaints
Impossible to end my contract with them!
- Scam to collect extra money
Preferred solution: Full refund
The dispecable owner at West Bloomfield,Mi location
Look i used to love coming to this location , loved the members, the trainers and the the young man and his wife who managed it for years were a pleasure, UNTIL I MET THE OWNER...A couple years ago things started breaking down hvac, and a few other amenities which is kind of ridiculous as I pay a yearly so called main. fee.
Management always tried their best to resolve but ultimately obviously dont pay for the repairs. Then the owner started to come in and work out frequently with 1 of the trainers who i also had no problems with...Again i had been a loyal paying member for years who reffered everyone i could. When i approached the owner to explain some of my valid complaints this joke of a man turned his back on me and called me quite a few nasty names ( What a man as Im a 58 years
old 4'11" women) and then was told my membership was being revoked.
Look i was treaded in such a manner i actually filed a complaint with the local police thats how rude this disgusting man was and still is. He dosnt deserve a dollar of his members money or the kind people whom work for him, the man seems more like a raging lunatic then a small business owner...needless to say ive joined a respectable facility with owners who appreciate my business!
Fitness 19 - Membership Review from Montebello, California
FITNESS 19 IS A RIPOFF!!!!!!
Grayslake IL facility
The staff is great, friendly and keep things clean. They aren't empowered to fix a request.
Its the owner who is absent and doesn't take care of his facility. Light bulbs out, and he makes excuses to why they aren't fixed.
At night time you have dark spots in the facility and make it difficult to see certain areas in the facility. He's never there, and when he is he gives you the same old canned responses.
Take pride in your product!!!!
Shady Business
I cancelled my membership a while ago when the place started going downhill..no more staff at front desk, and never saw anyone cleaning the machines like I did when I first joined.
I stopped going over time and ended my membership, but they continued to charge after and I had to have my bank start rejecting all their charges.
Why am I writing this review so late? Because my wife ended her membership mid last year and we just noticed that they started charging us again last month. At this point I dont think I can give them the excuse of lazy bookkeeping or an honest mistake, and after seeing all the other reviews reporting the same thing it seems they do it on purpose. Thats just bad/shady business.
Fitness 19 Staff Review
Fitness 19 scams to withhold customer's advance deposit
This is in regards to the gym at 1350 S Park Victoria Dr #22, Milpitas, CA 95035.
I cancelled the gym membership for my mother on 10/2/15 and requested my advance deposit ($9) to be refunded . The membership contract that I signed with Fitness 19 says that I am entitled to a refund of my advance deposit if I do not wish to extend the membership for another month.
I spoke with Lloyd, the manager. He said that he would credit directly to my bank account and I would see it on 11/15/15. I waited until 11/30/15 and still did not see the refund in my bank. I called him around 12/7/15 to ask about the refund and was told that they would have to issue me a manual check and that his assistant, Natalie, would call me back. Natalie never called me. I followed up again on 12/10/15 and was told that it would take 1 week for me to receive my check. I expressed my dissatisfaction for the fact that I had to follow-up several times and that they never delivered on their promises. I asked for a firm date where I could receive my refund without further delay. I was told my refund check would be available on Thursday 12/24/15 at 2 PM. I was at the gym on the specified date at 2:30 PM. An associate named John looked through a pile of checks and could not find a check for me.
I requested to speak with the owner. John said that he could not disclose the owner information. Again, I was directed to speak with Lloyd who was not available. I was promised that Lloyd would call me back, which I doubt would happen. As of today, 12/24/15, after almost 3 months since I cancelled the membership and more than 6,7 phone calls, I have not received my money back. Despite being a transaction of small value, Fitness 19 clearly does not perform what they laid out in their contract nor their promises.
- Scam
Slamming of equipment and workers ignoring it.
- Bad customer service
- Slamming of equipment
Fitness 19 - Membership Review from Milpitas, California
You have to pay to get out of fitness 19
Year long member. I paid my monthly bill on November 13th and decided to drop membership but was told I had to come in person.
On November 30th I came in and they informed me that I had to pay final bill on 12-15-15 and my $29 yearly fee too before I could close my membership. You know the scam when you join and they tell you no contracts and pay month to month, quit anytime. All lies. I am a veteran and expected better treatment than getting ripped off by the gym I use to maintain my fitness level.
Oh, also no way to contact CEO or even find out who the CEO is. DO NOT GET ROBBED, GO ELSEWHERE>
- Location
- Scam to collect extra money
- Cost to get out
Preferred solution: Full refund
Overdrawn
- Location
Preferred solution: Full refund
Fitness 19 Membership Review
Horrible Customer Service
- How members are treated
- Bad customer service
Preferred solution: Full refund
Staff very unfamilar with Gym policies
- How i was spoken to or treated
Preferred solution: Let the company propose a solution
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interesting that no planet fitness employee has chosen to comment on this. probably because they are legit and followed the insane agreement regulations?
you guys are crazy and delusional. makes me wanna stay away forever and warn all my friends to NEVER step foot in a PF.