Anonymous
map-marker Los Angeles, California

Complaints

My complaint is cleanliness. It's very dirty, floors, equipment, n mirrors. Ceiling fans haven't worked in months. Too much talking among employees n not enough using free time 2 clean n keep supplies stocked. I'm planning on joining a different gym. When classes r in session sometimes doors r left open n music in classroom so loud it conflicts with music in equipment room. Very unhappy with this management.i
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Anonymous
map-marker Los Angeles, California

Complaints

Equipment n areas dirty. Employees spending 2 much time sitting around chatting or on cell phones. Do not keep paper towels n cleaning spray filled.
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K A K L

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Verified Reviewer

Gone steadily downhill: Run, don't walk away!

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Updated by user Nov 25, 2021

The DOJ contacted Witless 19-Greentree but the gym has not relented on my reinstatement nor have they apologized or admitted an abrogation of my 1st Amendment Right to Free Speech. The DOJ recommended that any further action should be pursued with a Constitutional lawyer.

Updated by user Oct 26, 2021

Still in the 'setting up legal consultation' phase. Have obtained contact info for several Constitutional lawyers in my area.

Original review Nov 25, 2021
Note: I have since discovered that Fitness-19 Greentree has a consistent 'F' rating on the BBB website! I was a member from 2014 to very recently (Oct. 2021). In the beginning, it was a great place. Very clean. Attentive staff. Equipment well maintained. Friendly. In 2020, that all changed and it steadily went downhill in the following ways: 1) The BIGGEST problem for me was (and remains) broken equipment that needed to be fixed, but left unattended to for months at a time with only a tattered sign saying not to use it. At the time that I left, there were 8 broken treadmills (finally fixed the day before I left). BUT, there were still several other machines that needed to be fixed and were not. The mgr 'promised' that they would be fixed when approached on this, but took forever to actually do anything. 2) A broken sink faucet in the women's room that had been faulty since I first joined back in 2014. Both sink handles are rotting away; it is only a matter of time before the one that IS working breaks as well. 3) The water fountains have both pink and black mold growing on it. 4) More often than not, the TP dispensers were not full, and the TP was on top of the toilets (if it was there at all). 5) The foam covering some of the equipment is rotting away. It has been either duct-taped up or not addressed at all. The duct-tape itself was sticky and stuck to my fingers. It was not even layered neatly to make using the machine more comfortable. 6) The staff was amenable to changing the TV stations, but apparently the current mgr is not. Most of the TVs (at least the ones that were working) showed news all the time. I never had an issue from any of the employees when it came to changing the station, but apparently it was too difficult for the mgr to get off of her duff and make the change as politely requested. 7) They USED to play pop music most of the time. Once in a while it was rap. However, with the new mgr, it was ALWAYS rap. Not just the run-of-the mill variety, but explicit lyrics extolling the virtues of shooting people, raping women, and using drugs...certainly not my cup of tea. When I requested a change of music venue, the mgr told me to put in my ear plugs and turn up the volume instead. She refused to consider changing it to one of the other stations. She asked me why I didn't like it and I told her why I found it so patently offensive, but then laughed off my concern and ignored the request. 8) When I had informed her of another piece of broken equipment, she rudely interrupted me to say that it was all going to be fixed 'next week' -- 2 weeks later was when some of the problems were addressed. I tried to tell her that this was a new problem, but she did not care. She did send someone to look at it, however, and he agreed with me that it was an easy fix. She did nothing; I found that someone else had taken it upon themselves to remedy the situation w/o the intervention of a professional apparently. 9) The separate workout room is very dusty; it looks like it has never been touched by a mop or broom. The gym mats are very old, worn out, and there are only 4 available for the entire gym. 10) The wt machines are not accurate. I've been to two other gyms (Planet Fitness & the YMCA). At BOTH of those, the wt settings that I used had to be anywhere from 20# to 80# lighter...for the same type of machine! Coincidence? I think NOT! I believe that F19 is using cheaper & inferior wts to save money. The wt difference can cause an injury for the unsuspecting, not to mention really screw someone who competes professionally! 11) The staff was very new; very young kids indeed. When any questions were asked of them, they had no idea how to answer them, nor how to address equipment issues. The manager apparently called me on Monday. I left a msg with the desk with I called back. I stated that I had nothing to say to her and that I would talk to her when I see her. She then CANCELLED my membership as well as my daughter's and granddaughter's. She stated that 'obviously, since I'm so unhappy and complained about how conditions had deteriorated at the gym, she therefore closed my account at the gym and offered to have me escorted out by the police...all because I had the nerve to complain about the *** conditions at a gym that I had been using since 2014!! She also said that she had consulted the other mgrs before doing this (which I do not believe); I also think that she lied about the support of the current owner -- a man that I had met previously and who was very amenable to hearing suggestions and problems from his customers. 12) Broken soap dispenser replaced with another one that was not mounted properly on a damaged wall. Instead, severely watered-down soap in bottles for washing hands; My 1st Amendment Right -- Freedom of Speech -- was abrogated by this manager (Katie?) who has no tolerance for any form of criticism. I am currently in the process of consulting a Constitutional lawyer on this matter. I am not the suing type, but I was at this gym for SEVEN years. NO problems with ANY other manager or employee. JUST A NOTE: I did join a much nicer gym immediately after this bizarre and unfair treatment: So clean that you could eat off of the floor, no rap music, many more machines and ALL of them in excellent condition, along with friendly staff who stated that a membership will not be cancelled simply for complaining as long as I am respectful. I will accept no less than a PUBLIC PUBLISHED apology on both TV and radio at this point, as well as damages and any legal costs incurred. I have no desire to return to such a poorly taken care of business. I will NOT be cancel-cultured for exercising my 1st Amendment Right. Up until the snafu encounter on the phone with this manager, I had a very nice and respectful relationship with Fitness 19 overall. One more note: I did try to contact Corporate Office prior to considering a lawsuit. Apparently, ALL of their contact numbers have been discontinued and there is no way to contact them by email!! I USED to recommend Fitness 19 to everyone who sounded interested. Now I say: Run Away! Run Away! Don't look back!
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Pros:
  • Location
  • Cost
  • Convenience
Cons:
  • Overall cleanliness
  • Condition of equipment
  • Untrained staff

Preferred solution: *PUBLIC apology via mainstream media *Free membership *Fix and maintain all equipment in timely manner *Fire current manager Fix ALL of the broken equipment and MAINTAIN it to keep it working

User's recommendation: Do NOT join this gym. There are many other better and affordable places to join.

Jennifer M Teq

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Verified Reviewer
| map-marker Long Beach, California

Took money for year membership then permanently closed location

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Horrible experience. I canceled membership but was charged for a annual renewal fee anyways of 99. Dollars and I would be told the manager was out and would return call but never did then suddenly the location permanently closed and kept my money with no way of contacting them now.
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Loss:
$100
Pros:
  • Care only about the money
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Do not give these people your money they do not care and are stealing from people there are a lot of the same complaints from other people so beware

Anonymous
map-marker Corona, California

File a complaint

I have been a victim of Fitness 19 ( Brea ) of their predatory actions . They did NOT stop my personal training charges even though I went to the gym and spoke with Justin L., per-in-charge of personal training. There was a recurring charges of $299.04 per month since October 2021 till February 2022. I was told to write a request for the refund, which we did and at this time have not heard from him. More so, they eventually cancel my membership without my consent. This is a very serious matter and I am hoping this will not happen to anyone.
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Loss:
$1500

Preferred solution: Full refund

User's recommendation: Please do not patronize this gym

Katie G Xrg

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Verified Reviewer
| map-marker Wildomar, California

Took out cancellation money when it shouldn't have been taken. I want reimbursement

I went into cancel my sons account and the manager told me thst I need to pay one more month, which last payment is today, and then I wouldnt have the $50 cancellation fee. I checked my bank statements this morning and you took out my monthly fee and the $50 cancel fee. I want a refund in the cancellation fee. If the manager was wrong about my one year being up and thst I still do have to pay the $50 , then I just dont cancel. But he told me thst I just needed to pay my last fee of $14.99 and then there will be no cancel fee and it would be done with. But you took out the $50 and I would like to be reimbursed because I am going to have insufficient funds now because if his error
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Loss:
$50
Pros:
  • Good equipment
Cons:
  • Customer service is bad

Preferred solution: Full refund

User's recommendation: If I do not get reimbursed, I will tell my friends and anyone who asks thst fitness 19 does not handle the customers well. I’ve never had any problems before, but this happened to me before when I cancelled my membership about a year ago. I will not let thst happen Syd in. I just want to cancel my don’s membership and not pay the cancel fee. I want a reimbursement

Martha C Juz
map-marker San Diego, California

Reoccurring charges after canceling

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Updated by user Jan 12, 2022

I have called several times to get a copy of the cancellation to provide my bank and they never call me back and they don't have answers for besides they are going to leave a message for the manager which never calls back they are so unprofessional

Original review Dec 13, 2021
I canceled my membership in may they still charged me June I figured I went past cancellation date so I left it at that since I didnt get charged anymore. Then recently I checked my account Ive been getting charged since February I never Authorize to start my membership were in Dec and I just noticed I called they said it never showed I canceled an the only Reason they had stop was cause they closed down but transfer members to pico Rivera why would I drive 48 min to the gym why would I not get informed of this changes if I was a member witch I wasnt but according to there records I was I spoke to supervisor and he said they would refund 3 months just because they were closed and still charged but what about about the rest of the months I was charged Wtf dont do business with them. They are frauds
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Loss:
$220
Pros:
  • Was convenient location
  • Convenience
Cons:
  • Bad business practice

Preferred solution: Full refund

User's recommendation: Never sing up with them.provide info to customers if you’re going charge them

Denise D Exb

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Verified Reviewer
| map-marker San Bruno, California

Recurrence of charges after cancellation

9/26/21 cancellation letter sent poor covid practices and overcrowding Follow up emails as well October recurring 40.00 training sessions I canceled in person but also canceled membership Sept Jessica at the San Bruno told me my membership is still pending although she acknowledges the letter in 9/26 I have a letter stating it was canceled She said no refund but I can use the training sessions any time!!!! Never had this issue with any club Number she gave me for manager doesnt even pick up Online numbers disconnected or someone wants my bank account number Reporting to bbb as well
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Loss:
$300
Pros:
  • Care only about the money
Cons:
  • Dirtyness
  • Less space
  • Poor customer service

Preferred solution: Full refund

User's recommendation: What do you think?

Anonymous
map-marker Buena Park, California

Have not recieved my money as of yet,its been over a mouth.

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My wife was a member at F-19 in Buena Park,Ca.She had hired a pesonall trainer,but did not use her for a while due to covid and gym closer.Fitness-19 kept taking money out of her bank account and has not refunded her money=$324.00.Fitness-19 says it refunded the money to her bank.If it had,we would'nt be here now.
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User's recommendation: Do not use their gym!!!!!!

Denise D Exb

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Verified Reviewer
| map-marker San Mateo, California

Submitted 9/26/21 written cancellation itt was confirmed but continues to say pending They are charging my bank account

40.00 being charged to my bank account every week for entire month of October They received my cancellation 9/26/21 Said I would be charged 10/1 for membership fee of 19.99, I was. I havent been in gym since mid September because they dont wipe down and its crowded Help need refund and management says no refund! Numbers they gave me dont work Denise Dolan
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User's recommendation: Absolutely not

Mike Rtu

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Verified Reviewer
| map-marker Camarillo, California

The current Manager in Camarillo isn't following the mask guidelines!

Today was the last straw as the Manager who oversees the daily operation isn't following the mask guidelines! Time and time again he completely ignores the people who don't wear their masks. Today he was talking to a young lady working out who had her mask under her chin and NEVER said a word. Next to her was one of the trainers and Next to her was a male trainer who never said a word!
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User's recommendation: If this isn't corrected some of us will be contacting the County of Ventura!

Gurinderpal S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Livermore, California

Being charged after i had cancel my membership long time ago

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Fitness 19 - Being charged after i had cancel my membership long time ago
Hi there i had canceled my membership with fitness 19 and after so many months they charged me this amount of $14.99 and i wanna know why I being charged
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Loss:
$15

Preferred solution: Full refund

REY A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unreasonable Charges

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Fitness 19 - Unreasonable Charges

The amount in dollars is not a basis not to file a complaint! Fitness19 also known as ABC Fitness stopped charging me when covid19 became a serious pandemic during the first quarter of 2020.

Abruptly without getting a notice, my checking account was charged in the amount of $9.99 in the month of April, 2021. I called both the gym and their main office without success as they were pointing to each other who are responsible to stop charging my bank checking account as well as cancellation of my membership.

Again, another $9.99 was posted on checking account on the month of May, but I was fortunate to speak with their customer care who recommended submitting an email to abcfitness.com. I was even given the agreement number to be indicated in my email. She even recommended explaining why I needed to stop being a member and in addition to indicate that I wanted to be refunded on those two months.

I was so pissed off after seeing another charge on my checking account by June, 2021.

This time I have no choice but to dispute those three months charges of membership to my bank. Hallelujah, I got back my money!

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User's recommendation: See their office personally if a problem is encountered

1 comment
stephanie Hjl

Hello, We regret to hear your recent experience with ABC Fitness was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken.

We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

Should you have any further comments please feel free to email me at membersupport@***.com. Sandra Harris Customer Relationship Specialist ABC Fitness Solutions, LLC.

Damon K Pew

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Verified Reviewer
| map-marker Los Angeles, California

Poor customer relations

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My daughter and I were going to join following our 3-day trial but nobody was available. We were told to come back the next day and they could sign us up prior to working out. When we returned the next morning we were told the promotion had ended and the rates had increased dramatically. We were told there was nothing they could do and were sent home.
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Preferred solution: Let the company propose a solution

User's recommendation: Don't join Fitness 19!

Anonymous
map-marker San Ramon, California

I am not very happy about that I still paid for two more monthly fees for my two accounts after I have requested to cancel.

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I have requested to be cancelled since Pandemic, but they just freeze my account instead of cancel it. We even turned in our membership cards. So I went on Iclub to write an email during pandemic, making sure that my account will be cancelled when it is reopened. I just found out they didn't cancel my accounts and kept taking the money for two months since I already submitted the cancellation again in July 2021. I need to be refunded for at least for the month of August to September. I want my refunds
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User's recommendation: I think so for their health promotion