Not resolved
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I went to the gym on Tuesday afternoon. Had a great workout.

Scheduled a training session with a personal trainer. Went back on Thursday to find the door is locked, lights out, building empty. So much for my membership fee and money I had already paid for training sessions. To add insult to injury, the automatic payment that I had authorized on my credit card was charged to me again this month - more than a month after all locations in my city are gone.

I am now dealing with the credit card company to get my monthly payments discontinued.

I know Fitness 19 was taking memberships and advance payments for multi-session personal trainer sessions less than a week before they shut their doors. I don't think any of the onsite staff new they were going to be unemployed in a matter of days - in fact they were advertising for positions to be filled.

Product or Service Mentioned: Fitness 19 Membership.

Reason of review: Gym closed with no warning, kept fees.

Monetary Loss: $75.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Mar 04.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like